Upcoming HCAI System Outages
HCAI Support During the Holiday Season
The IBC offices will be closed from December 24, 2025 through January 2, 2026. During this period, limited support will be available.
As always, Insurer Support resources are available to you 24/7 at our HCAIinfo website.
For password resets, an HCAI user in your organization with the User Administrator role can manually reset your password. For instructions on how to complete this process, visit the Login Help page.
Upcoming Scheduled System Unavailability
Occasionally, HCAI will schedule an outage window to perform necessary updates to the HCAI system.
During an outage, visitors to www.hcai.ca will be unable to sign in and a generic, web-browser generated message indicating that the webpage is unavailable will display.
To assist users during an outage, the HCAI system Status at www.hcaiinfo.ca will display red with the outage message.
The ongoing maintenance window for HCAI is on Sundays from 2 a.m. (ET) to 6 a.m. (ET). However, our Operations team may need to have these hours extended from time to time.
| Start | End | Reason |
|---|---|---|
There is no upcoming scheduled system unavailability |
